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Logging in & Passwords:
You will need your six digit membership number as well as a password to log in. To obtain a password, click on the 'Forgotten/Need Your Password' link on the Member Login screen. This will open a new window. Enter your Membership ID and click the 'Send Password' button. The system will allocate a random password and send it to your email address. Please note that the system can only email your password if we have your current email address on our database. If we don't have an email address for you, please send an email to susan@womeninbusinessni.com or call us on 0845 6076041.

Changing your Password:
Once you have logged in with your allocated password, you can change it to suit you. To change your password, click the 'My Details' button at the bottom of any of the calendar screens. This will show details of your bookings and below that, click 'Change My Password'. Please note that the password is case sensitive.

What is the "Remember Me" for?
If you tick this box, the system will store information (using a 'cookie') on you computer so that you don't have to re-type your membership ID and password each time you want to login to the system. This requires cookies to be enabled within your browser. We do not recommend that you use this option if anyone else has access to your PC.

Problems logging in?
It's probably because you don't have cookies enabled on your computer. For the non-technical, a cookie is a small file that is stored on your computer, so that a website knows who you are or if you have been to that website before. If cookies are not enabled on your computer, you will be unable to log in to the Spice online booking system. If you change the settings on your computer to enable cookies, you will be able to log in. If the computer you are using is not your own, please ensure that you have authority to change the computer settings. For example, some companies have a policy to block all cookies, regardless of their origin.

How do I view/book events?
You don't have to be logged in to view events. There are now various formats in which you can look at the events. Click the any of the 'Events' links in the left of the page to view the next events.

What if an event is full:
If an event is FULL, it will have a flashing 'Wait List Only' icon next to it and there will be a 'Add Wait List' button instead of the usual 'Book Event' button. If you click this option, the system will add the event to your shopping basket, but it will not take any money for the event, as you will just be added to the Wait List. If a place on this event becomes available, we will contact you to enquire if you still want to go on the event. If you do, we will require payment by debit or credit card before we can confirm your booking on the event. If you no longer wish to attend the event, just advise us. If you are on the wait list, there is no obligation to book an event if a place becomes available.

Credit Notes:
If we have issued you with a credit note you can use it when you 'go to checkout'. The system will now validate credit note numbers as they are put in. If a credit note number is invalid or the credit note has been used, the system will return you to the checkout screen. Please note that the credit note number must be quoted in full, so the leading 0 will be needed to make the six-digit number. You won't be asked for the credit note value any more, the system will automatically deduct the value of the credit note from your booking. If your credit note is for more than the booking, don't worry. The system will automatically use the credit note and issue a new credit note for the balance, which will be posted to you. Sorry, at the moment you can only use one credit note per booking.

"My Details":
Using the 'My Details' button at the bottom of any of the calendar screens, you can see details of all the events that you have outstanding.

• A green "BOOK" icon means that you are booked on this event.
• A red "CANC" icon indicates that your booking on this event has been cancelled, either by you or by Spice.
• A light 'Wait List Only' icon indicates that you have been added to the Wait List for an event that is full.
• An orange 'Pending' icon indicates that you have booked this event, but we have not yet processed your booking onto our database. Please note that your booking is not confirmed until you see the Green 'BOOK' icon in the status column. This is because the online system is not yet fully interactive with the office system.

Event Availability:
If you book an event that has limited availability, the spaces shown may have all gone by the time we can process your booking. If this is the case, we will put you on the Wait List and let you know. If there are any problems with your booking, we will let you know by email, post or phone.

Want to discuss an event:
If you want more information just call the office on 0845 6076041.