Brilliant Communication

Brilliant Communication is a bespoke online training programme, to enable you to build knowledge and confidence, tackle difficult conversations and explore rebel ideas in order to create impact in a virtual world and become an exceptional communicator across every platform. Designed especially for Women in Business members, Brilliant Communication is facilitated by Andrew Toogood, Founder & Principal of Proclaim Consulting.

The programme aims to develop exceptional communication skills and improve the performance of leaders, executives, business owners & managers through a combination of learning and practical application. The purpose is simple: to build knowledge, skills & confidence in order in order to influence & create impact through exceptional communication.


Module 1: Communicating with Impact in a Virtual World
Andrew looks at some key challenges and tools for having personal impact in a virtual environment. This interactive session will help you through innovative thinking, psychological strategy and really practical take aways so that you and your business can thrive.
  • How communication is changing virtually
  • Understanding the psychology of impactful communication
  • The specific challenges we need to overcome?
  • Practical strategies for better communication
  • Providing clear feedback and effective support in a virtual environment.
Module 2: Make better thinking your competitive advantage
The world we operate in is volatile, uncertain, complex and uncertain. In this session we examine the power of rebel ideas - diverse thinking. Understanding these differences in thinking, and how to harness them, enables teams to tackle problems in new ways and increase their productivity. For organisations, building a culture of inclusion around these varied perspectives strengthens that culture, builds agility in change, and ultimately drives better business results.
  • Learn how to leverage cognitive diversity as a strategic advantage
  • Discover how individuals own thinking guides the success of their team
  • Consider how teams think (and work) and the potential to make or break their organisations
  • Understand the primary derailers of communication, innovation, and productivity within and across functions. 
Module 3: Assertiveness- how can we adopt assertive behaviours
Being assertive is more than a communication style; it’s a behavior and a way of thinking.
Learning how to be assertive enables us to have an honest conversation with others while also
preventing adverse effects on our relationships. It removes the fear and concerns over how we might say something. It’s a way of thinking that allows us to be confident in how we
speak and how we make decisions. 
  • What is Assertive Behaviour and why does it matter?
  • Defining Assertive, Aggressive and Submissive Behaviours
  • Obstacles to acting more assertively
  • Improving your Self-Esteem
  • Handling conflict
Module 4: Crucial Conversations- How can we talk about what really matters?
It's human nature to back away from discussions we fear will hurt us or make things worse. We're masters at avoiding these tough conversations. But it doesn't have to be this way. If you know how to handle (even master) crucial conversations, you can step up to and effectively hold tough conversations about virtually any topic. 
  • Move from an adversarial to a collaborative approach in conflict resolution
  • Initiate and conduct skilled conversations leading to behavioural change
  • Understand and manage their reactive emotions during on-job encounters
  • Identify and alter unproductive conversational habits from reaction to response
  • Use calming communication skills to bring upset people to the point of reason
  • Conduct and survive difficult problem-solving discussions


Module 1 - Wednesday 10th November 10am - 12pm
Module 2 - Wednesday 24th November 10am - 12pm
Module 3 - Tuesday 7th December 10am - 12pm
Module 4 - Wednesday 15th December 10am - 12pm


Module 1 - Wednesday 2nd February 10am - 12pm
Module 2 - Wednesday 9th February 10am - 12pm
Module 3 - Wednesday 16th February 10am - 12pm
Module 4 - Wednesday 23rd February 10am - 12pm



Module 1 - Wednesday 11th May 10am - 12pm
Module 2 - Wednesday 25th May 10am - 12pm
Module 3 - Wednesday 1st June 10am - 12pm
Module 4 - Wednesday 15th June 10am - 12pm



WIB Member Cost: £250 + VAT 

Non Member Cost: £350 + VAT

**It is recommended to attend the whole programme however individual modules may be booked by WIB members for £80 + VAT (contact for info)**

"This programme was one of the best I have been on. The presenters style was so conducive to remembering the key learnings, unlike other training sessions where you sometimes forget everything after you leave the room. This training has and will genuinely help me in my communications and presentation skills". Nicola McGuinness, InterTradeIreland
"I couldn't recommend this programme more highly. Andrew delivers it in a friendly, engaging and accessible manner. It has completely transformed the way I think about presentations and communication more generally". Anna Cartwright. Macaulay Wray LLP
The Brilliant Communication Training course provided a refreshing outlook on influencing and creating impact through communication and presentations.  Andrew was very engaging and professional and brought a unique approach to any previous courses which I have attended. I really enjoyed the course and have learnt new techniques to apply to future presentations. Location was excellent at Pinsent Masons Offices. Thanks to Women in Business was organising such an inspirational training course.​ Nicola Quinn, South West College 

"Life changing. That is the only way I can describe the impact the course had on me. This incredible course not only challenges the status quo of presentation and communication, it also challenges you on a personal level to delve inside and discover traits, skills and abilities you never thought existed within you. Inspiring, exciting and enjoyable; this course has been invaluable in building my confidence levels and has empowered me to grasp opportunities I previously would have shied away from.  I am no longer afraid to present and I can now influence audiences". Rebecca Watson, Member of WIB



Programme Terms and Conditions

**It is recommended to attend the whole programme however individual modules may be booked by WIB members for £80 + VAT (contact for info)**

To get more details or register your interest on the next programme please contact

Limited spaces are available on each programme to ensure it is interactive and intensive.