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Kathleen is an accomplished professional with 17 years leadership experience managing large scale teams across banking, financial, telecoms, media and information and technology services within a BPO, managed services and consultancy environment. With success in operations management, service delivery, growth and transformation, contract management, customer experience and business development, Kathleen is an excellent communicator with strong skills in process improvement, strategic planning, relationship building and the ability to interface with professionals from all levels of an organization effectively.