Digital helpers on hand to support people struggling with technology

  • Through the Digital Assist Text Help service, anyone can text DIGITALHELP (all one word) to 67300*, with a brief description of what support or advice is required, and a volunteer will make a follow up phone call to help
  • The service was set up by responsible business network BITCNI, in partnership with Department of Finance, Go ON NI and NI Direct as a response to the Covid-19 crisis
  • Volunteers supporting the service come from a number of Business in the Community NI member organisations
 
Business in the Community Northern Ireland (BITCNI), in partnership with Go ON NI and NI Direct, has set up a text code for people to request support with technology.
Through the Digital Assist Text Help service, anyone can text DIGITALHELP to 67300*, with a brief description of what support or advice is required, and a volunteer will make a follow up phone call to help.
The Digital Assist Text Help service was set up to offer free advice to help people stay connected, shop online, use video calls and social media, and stay safe, when using the internet.
Volunteers making the support phone calls come from a range of organisations and have been recruited by BITCNI, the responsible business network that works with business to tackle some of the biggest issues facing society.
Companies supporting the service include: Danske Bank, Ulster Bank, Brain Box Computers, BT, The Consumer Council, Department for Communities, Department of Finance, Expleo, Fujitsu, Supporting Communities and Ignite IT.

Angela McCartney, Communities Executive, BITCNI, said: “It’s never been more important for us to feel confident using the internet and stay safe online.