BELFAST City Council is funding an innovative programme for tourism focused organisations through the ‘WorldHost Principles of Customer Service’ training.
Delivered by Licensed WorldHost facilitator and Chartered Marketer, Christine Watson, the course has been fully funded by Belfast City Council Community and Neighbourhood Tourism Unit.
Normally £85, places at the events on September 18, 20 and 24 are free for eligible organisations, but spaces are limited.
Forward South Partnership have appointed chartered marketer Christine Watson of Watson & Co Chartered Marketing to deliver this powerful training course.
CEO of Forward South Partnership Briege Arthurs said: “Investment in Northern Ireland and within South Belfast is not just at an all time high but also in an exciting place with tourism events being hosted regularly across the area.
“From the Tropical Ravine reopening, innovative tourism providers going from strength to strength and our accommodation properties hosting even more global visitors there is a renewed sense of civic pride amongst local residents and businesses and a renewed vibrancy to our local community.
Christine will bring eight years of experience in WorldHost training and 25 years working in and marketing for the travel, tourism and hospitality industry.
“I am delighted that the council has decided to back this course,” said Licensed WorldHost Trainer Christine, adding: “The WorldHost principles are tried and tested and can take your organisation to the next level of customer service.
“We all think we know how to care for our customers but attendees at this course will understand the best practice that really works and develops your organisation’s abilities to stand out in a crowded marketplace.
“One delegate per organisation can attend the course. I know that when they return they will be bringing back not just ideas but practices that can inspire their colleagues and potentially transform the entire workplace and customer experiences.”
The September 18 course is at the Malone Lodge Hotel and the 20 and 24 September courses will be delivered at Crescent Arts Centre.
For more information and to book log onto: www.watsonsmarketing.com/worldhostsouthbelfast