Belfast Met has partnered with Belfast Chamber to launch a series of webinars aimed at helping companies to navigate through the challenges of the pandemic.
Adapting Customer Service during the Covid Crisis, Going Digital and Personalising the Customer Experience Online will make-up the first three sessions in the six-part series. Apprenticeships will also be discussed over two seminars, including the ‘Help Us, Help You understand what ‘The DfE stimulus package could mean for your business’ and ‘Now is the Time to Invest’ sessions. The final week will discuss The Importance of Social Inclusion Projects During Covid 19.
Kickstarting in November and running through to February 2021, the online programme will be led by lecturers from Belfast Met and will be accessible to both Belfast Chamber members and non-members.
Siobhan Lyons Head of Economic Development at Belfast Met said: “We are absolutely delighted to partner with Belfast Chamber to help businesses who are facing the most turbulent trading environment in recent history.
“Our range of topics will seek to address some of the current issues they are facing and give them implementable solutions. We can help to sign-post any business that is struggling with issues such as online presence, customer service issues and to advise them on the many merits of using apprentices.”
Aidan Sloane Head of Skills & Apprenticeships at Belfast Met continued: “Apprenticeships offer so many benefits to both the employer and the employee. It is such a rewarding partnership and an excellent way to strengthen and grow your team, motivate your staff to up-skill, increase productivity and improve competitiveness.
“We look forward to helping business owners and to advise on the many merits of apprenticeships and also to support with next steps to engage with apprenticeships in partnership with our dedicated employer engagement team.”
Speaking about the initiative, Simon Hamilton, Chief Executive at Belfast Chamber said: “This positive partnership between Belfast Chamber and Belfast Met is aimed at giving businesses extra skills to work through what is a very challenging trading environment.
Simon concluded: “We encourage all businesses to register their interest as soon as possible and work with Belfast Chamber and Belfast Met to help them to grow.”